The Cuddle Store

Shipping is free on every order, Australia-wide. There is nothing extra to pay at checkout.

Most orders arrive within 2 to 4 business days of being placed. Delivery times can vary a little depending on your location and busy periods.

See our Shipping Policy for full details.

Once your order ships, we email you the tracking details. Tracking can take a little while to update after dispatch. If you have not received an email, check your spam folder or contact us at hello@thecuddlestore.com.

You can request a return or refund within 14 days of receiving your order. Email hello@thecuddlestore.com with your order number and we will guide you through the next steps.

Your rights under the Australian Consumer Law always apply. Read our full Refund Policy.

We are sorry if that happens. Email us your order number and a few clear photos of the item and packaging, and we will make it right.

Read the instructions before first use, start on the lowest suction level and use the soft silicone tip that suits your baby. Always supervise your baby during use.

For thick, dry mucus, a saline spray beforehand can help. The nasal aspirator is not a medical device. If you have any concerns about your baby's breathing or health, please speak to your healthcare professional.

Make sure the base of the bottle sits firmly against the temperature-control head so the warmer can read the temperature. Always check the milk temperature before feeding. The warmer is made for gently warming milk, not for rapidly heating cold milk straight from the fridge.

The convertible design is made for nappy changes and short, supervised rests while you are out. It is not a cot, crib or safe-sleep product, so please never leave your baby unattended or use it for unsupervised sleep.

Toys, the sunshade and the mosquito net are for use with supervision only.

After each use, remove the collection cup and silicone tip and rinse them in warm soapy water. They are also dishwasher safe. Let all parts dry fully before putting them back together.

Wipe the motor handle with a damp cloth and do not submerge it.

Bottle warmer: unplug the charging cable, wipe the warming surface with a slightly damp cloth, never submerge it, and dry it fully before charging.

Diaper bag: wipe the waterproof fabric with a damp cloth and let it air dry.

Every product comes with the consumer guarantees you are entitled to under the Australian Consumer Law. These include the right to a repair, replacement or refund if a product is faulty.

Stop using the product and email hello@thecuddlestore.com with your order number and a short description. A photo or short video of the problem helps us sort it out faster.