1. About these terms
These terms apply when you visit or buy from thecuddlestore.com (“our website”), operated by The Cuddle Store (“we”, “us”, “our”). By using our website or placing an order, you agree to these terms. If you do not agree, please do not use our website.
Contact: hello@thecuddlestore.com
2. Using our website
You agree to use our website lawfully and not to:
- Break any law or interfere with how the website works
- Attempt to gain unauthorised access to our systems or other users’ information
- Copy, scrape or misuse our content without our permission
- Place orders using false or stolen details
You must be 18 or older to place an order.
3. Products and information
We do our best to describe and show our products accurately. Colours may look slightly different on your screen. Our products are for use by parents and carers, and must always be used as described in the product instructions.
Our products are not medical devices, and nothing on our website is medical advice. If you have a concern about your child’s health, speak to a doctor or health professional.
Always supervise your child when using our products. Our products are not designed for sleeping, and the Diaper Bag Backpack is not a crib, cot or safe-sleep product.
4. Prices and payment
- All prices are in Australian dollars (AUD) and include GST where applicable.
- We may change prices at any time, but the price you see at checkout is the price you pay.
- Payment is taken when you place your order through our secure payment providers.
- If we make an obvious pricing error, we may cancel the order and refund you in full.
5. Orders
When you place an order, you will receive an email confirmation. This is not our acceptance of your order. A contract is formed when we dispatch your order. We may refuse or cancel an order, for example if an item is out of stock, there is a pricing or product error, or we suspect fraud. If we cancel a paid order, you will receive a full refund.
6. Shipping
Shipping is free within Australia. Orders are processed in 1 to 2 business days and delivered in 1 to 2 business days. See our Shipping Policy for full details.
7. Returns and refunds
You can return most items within 14 days of delivery. See our Refund Policy for full details.
8. Consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms limits those rights.
9. Product safety
Please read all instructions and warnings before using any product. If a product becomes faulty or damaged, stop using it and contact us. Keep small parts, cords and packaging away from children.
10. Intellectual property
All content on our website, including the logo, text, images, designs and code, belongs to The Cuddle Store or is used with permission. You may not copy, reproduce or use it for commercial purposes without our written consent.
11. Reviews and content you submit
If you send us a review, photo or testimonial, you confirm that it is honest, that it is yours, and that you have the right to share it. You give us permission to display it on our website and in our marketing. We may remove any content we consider inappropriate, false or misleading.
12. Third-party links and services
Our website may link to or use third-party services, such as Shopify, payment providers and delivery carriers. We are not responsible for the content or practices of other websites.
13. Limit of liability
To the extent the law allows, we are not liable for any indirect or consequential loss arising from your use of our website or products. Nothing in these terms excludes or limits any liability or right that cannot be excluded under the law, including the Australian Consumer Law.
14. Privacy
We handle your personal information as set out in our Privacy Policy.
15. Changes to these terms
We may update these terms from time to time. The latest version will always be on this page, and the terms in place when you placed your order apply to that order.
16. Governing law
These terms are governed by the laws of Australia, and you agree to the courts of Australia.
17. Contact us
Questions about these terms? Email us at hello@thecuddlestore.com.