1. Our 14-day returns
If you change your mind, you can return your order within 14 days of delivery for a refund.
2. Conditions for returns
To be eligible, your item must be:
- Unused and in the same condition you received it
- In its original packaging, with all parts and accessories
- Returned with proof of purchase, such as your order number
For hygiene and safety, the Electric Baby Nasal Aspirator can only be returned for change of mind if it is unopened and sealed.
3. How to start a return
- Email hello@thecuddlestore.com within 14 days of delivery.
- Include your order number and the reason for the return.
- We will reply with return instructions and the return address.
Please do not send items back before we have approved the return.
4. Return shipping
For change-of-mind returns, you pay the return postage. We recommend a tracked service, as we cannot refund items that are lost on the way back to us.
If your item is faulty, damaged or not as described, we will cover the return postage.
5. Faulty, damaged or incorrect items
If your order arrives faulty, damaged or incorrect, email us at hello@thecuddlestore.com as soon as possible with your order number and a photo. We will offer a replacement or a refund.
6. Refunds
Once we receive and check your return, we will email you to confirm. Approved refunds are paid to your original payment method within 5 business days. Your bank may take a little longer to show it.
Shipping was free on your order, so no shipping cost is refunded for change-of-mind returns.
7. Exchanges
If you would like a different colour or product, email us. The easiest way is to return the original item for a refund and place a new order.
8. Items we cannot accept back
We cannot accept change-of-mind returns for items that are used, damaged by misuse, missing parts or packaging, or returned after 14 days.
9. Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights.
10. Contact us
Questions about a return? Email us at hello@thecuddlestore.com.