1. Free shipping
We offer free standard shipping on all orders delivered within Australia. There is no minimum spend.
2. Processing and delivery time
- Processing: 1 to 2 business days to prepare and dispatch your order.
- Shipping: 1 to 2 business days for delivery within Australia.
- Total: your order should arrive within 2 to 4 business days of being placed.
Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed on the next business day. Remote and regional areas may take longer.
3. Where we deliver
We currently deliver to addresses within Australia only. We cannot deliver to PO Boxes if the carrier requires a street address.
4. Order confirmation and tracking
Once your order is placed, you will receive an email confirmation. When it ships, we will send you a tracking number so you can follow your parcel.
5. Delivery address
Please check your address carefully at checkout. If you need to change it, contact us as soon as possible at hello@thecuddlestore.com. We cannot guarantee changes once your order has shipped.
6. Delays
Delivery times may be affected by public holidays, high order volumes, severe weather, carrier delays or other events outside our control. If your order is delayed, we will keep you updated.
7. Lost, damaged or incorrect items
If your parcel is lost, arrives damaged or contains the wrong item, email us at hello@thecuddlestore.com with your order number and, if possible, a photo. We will fix it by sending a replacement or giving you a refund.
8. Returns and refunds
For returns and refunds, please see our Refund Policy. Your rights under the Australian Consumer Law always apply.
9. Contact us
Questions about your order? Email us at hello@thecuddlestore.com.